Property Manager - Highwoods

Posted By: Betsy Bullard Career Center,

The Property Manager is responsible for the overall operation, financial success, and customer experience of a portfolio of class A office properties in accordance with company policies, procedures, and standards. Represent Highwoods Properties in a professional manner to customers, vendors, and the general public.


  • Approve invoices associated with portfolio
  • Maintain contact with customers and owner representatives to ensure solid, reliable relationships
  • Manage capital improvement projects
  • Manage property acquisition and/or new property start up
  • Develop and implement ideas to maximize operation efficiency and financial performance
  • Negotiate and manage vendor contracts within assigned portfolio
  • Responsible for the financial performance of the assets within assigned portfolio
  • Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements
  • Conduct regular property inspections to prevent problems; identify opportunities in accordance with department policy
  • Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations and governmental agency directives
  • Review and monitor daily work order report and weekly outstanding work order report
  • Initiate customer billings and assist in collections as needed
  • Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems)
  • Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
  • Responsible for all customer move-outs within assigned portfolio and security deposit disposition within 30 days of customer move-out
  • Review and provide explanations for monthly operating expenses variances greater than 5% and $1,000
  • Review and understand leases related to assigned portfolio
  • Coordinate customer projects and follow up on customer work requests
  • Be available as needed to perform/facilitate and maintain a status of active communication during emergencies
  • Follow up with customers on annual customer surveys based on results
  • Attend and follow up on all customer move-in and move-out punch list inspections
  • Adhere to OSHA requirements related to assigned portfolio
  • Identify and implement procedures to minimize owner’s insurance risks
  • Maintain receivables within assigned portfolio within 5% of monthly revenue

Job Requirements:

  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Detail oriented and analytical
  • Excellent written and oral communication skills


  • Bachelor’s degree preferred, or an equivalent combination of education and experience
  • 5+ years experience in commercial property management
  • Proven record of providing excellent internal and external customer service
  • Budgeting/reporting experience
  • Proven experience managing capital improvement projects

Physical Requirements

  • Must be able to inspect all areas of the properties, including roof (ladder access), basement, etc.
  • Regularly required to sit, stand, walk, climb stairs, drive to and from assigned properties, drive to division office as needed
  • May occasionally need to balance, stoop, kneel, or crouch; and lift and/or move up to 10 pounds
  • Ability to read, understand, and to communicate information and ideas clearly in writing and orally in English required
  • Regularly required to talk, hear, and see; required to use arms and hands to reach and handle; typing on computer keyboard and using phone required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities