Property Manager - The RMR Group

Overall, the Property Manager is responsible for all facets of the property(s) in his/her portfolio (approximately 7 MSF), and s/he has a responsibility to ensure the property is managed according to The RMR Group’s established procedures.  The Property Manager should also have a general knowledge of all building operating systems as well as have experience managing Industrial properties. 

Building Operations:

• Maintain and develop written standard operating procedures for building operations.
• Ensure that mechanical/electrical system maintenance is being performed.
• Life Safety issues including proper training of building staff and a written record of all testing and alarm activations.
• Follow Risk Management guidelines as defined by The RMR Group’s Director of Risk Management.
• Ensure that tenant services are provided according to all lease documents.
• Oversee all construction/tenant improvements (including proper documentation).
• Oversee all contracts/vendors (including proper documentation).
• Implement energy management program and monitor utility usage.
• Supervise, train and motivate building staff.
• Interface with brokerage agent.
• Work with the Area Director to establish tenant relations and retention programs that are well planned and measurable.
• Build and foster tenant relationships through frequent, in-person interactions.
• Assist Area Director with the negotiation of lease renewals, extensions and expansions, and resolve issues with existing tenants.
• Develop orderly system for lease, vendor and project files.

Tenant Construction Process:

• Coordinate all construction work and its impact on the property.
• Review and approve all construction documents and specifications.
• Attend or designate an attendee to all construction meetings.
• Monitor construction project progress including project close-out, finish dates, move-in dates, budget close-out.
• Maintain summary file to include, bids, permit, Certificate of Occupancy, correspondence.
• Maintain a full set of as-built building drawings and specifications.
• Set-up and close-out Job Cost process.

Building Management Office Procedures:

• Ensure efficient, courteous and professional day-to-day operation of the management office which includes:
  • Authorization processes
  • Correspondence and filing systems
  • Purchase of goods and services
  • General office operating procedures
  • Receivables/income/expense
  • Service/Maintenance requests
  • Specifications and bidding process
  • Tenant servicing/relations

Financial:

• Responsible for all aspects of the financial stability of the property including maintaining budgets, yields, and the following:
  • Budget-to-actual reports
  • Accruals
• Review of recurring charges/miscellaneous billings/AP approval.
• Review of rent roll for accuracy.
• Interaction with accounting.
• Monthly Asset Report/Monthly Reforecast.
• Budget preparation.
• Capital Planning and oversight of building improvements.
• Job-cost system organization.

• Bachelor’s degree.  Preferred course of study Business Administration, Real Estate or Accounting.
• Four to eight years’ experience in commercial real estate, industrial experience required.
• RPA or CPM designations a plus.
• Broker’s License preferred. 
• Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
• Previous supervisory experience.
• Strong communication skills, both verbal and written, are essential.
• Excellent client service orientation.
• Exceptional organizational skills.
• Ability to work in a fast-paced, collaborative and results driven environment.
• Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
• Will be required to perform off site duties through the use of a personal vehicle.
• Must have a valid driver’s license.
• If, at any time, security clearance is required for your job (e.g. you are assigned to work at a property leased by the Federal government), being awarded such clearance will be a condition of your employment.

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