Property Manager - The RMR Group

Posted By: Amy Marsden Career Center,


Overall, the Property Manager is responsible for all facets of the property(s) in his/her portfolio (approximately 7 MSF), and s/he has a responsibility to ensure the property is managed according to The RMR Group’s established procedures.  The Property Manager should also have a general knowledge of all building operating systems as well as have experience managing Industrial properties. 


Building Operations:

  • Maintain and develop written standard operating procedures for building operations.
  • Ensure that mechanical/electrical system maintenance is being performed.
  • Life Safety issues including proper training of building staff and a written record of all testing and alarm activations.
  • Follow Risk Management guidelines as defined by The RMR Group’s Director of Risk Management.
  • Ensure that tenant services are provided according to all lease documents.
  • Oversee all construction/tenant improvements (including proper documentation).
  • Oversee all contracts/vendors (including proper documentation).
  • Implement energy management program and monitor utility usage.
  • Supervise, train and motivate building staff.
  • Interface with brokerage agent.
  • Work with the Area Director to establish tenant relations and retention programs that are well planned and measurable.
  • Build and foster tenant relationships through frequent, in-person interactions.
  • Assist Area Director with the negotiation of lease renewals, extensions and expansions, and resolve issues with existing tenants.
  • Develop orderly system for lease, vendor and project files.


Tenant Construction Process:

  • Coordinate all construction work and its impact on the property.
  • Review and approve all construction documents and specifications.
  • Attend or designate an attendee to all construction meetings.
  • Monitor construction project progress including project close-out, finish dates, move-in dates, budget close-out.
  • Maintain summary file to include, bids, permit, Certificate of Occupancy, correspondence.
  • Maintain a full set of as-built building drawings and specifications.
  • Set-up and close-out Job Cost process.


Building Management Office Procedures:

  • Ensure efficient, courteous and professional day-to-day operation of the management office which includes:
    • Authorization processes
    • Correspondence and filing systems
    • Purchase of goods and services
    • General office operating procedures
    • Receivables/income/expense
    • Service/Maintenance requests
    • Specifications and bidding process
    • Tenant servicing/relations



  • Responsible for all aspects of the financial stability of the property including maintaining budgets, yields, and the following:
    • Budget-to-actual reports
    • Accruals
  • Review of recurring charges/miscellaneous billings/AP approval.
  • Review of rent roll for accuracy.
  • Interaction with accounting.
  • Monthly Asset Report/Monthly Reforecast.
  • Budget preparation.
  • Capital Planning and oversight of building improvements.
  • Job-cost system organization.


  • Bachelor’s degree.  Preferred course of study Business Administration, Real Estate or Accounting.
  • Four to eight years’ experience in commercial real estate, industrial experience required.
  • RPA or CPM designations a plus.
  • Broker’s License preferred. 
  • Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
  • Previous supervisory experience.
  • Strong communication skills, both verbal and written, are essential.
  • Excellent client service orientation.
  • Exceptional organizational skills.
  • Ability to work in a fast-paced, collaborative and results driven environment.
  • Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
  • Will be required to perform off site duties through the use of a personal vehicle.
  • Must have a valid driver’s license.
  • If, at any time, security clearance is required for your job (e.g. you are assigned to work at a property leased by the Federal government), being awarded such clearance will be a condition of your employment.

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