Property Manager - Denholtz

Title: Commercial Property Manager

Department: Property Management

Direct Reports to: Director of Commercial Operations

Job Description

The Property Manager is independently responsible for the daily operations and leadership of an assigned Central Florida commercial real estate portfolio that consists of office, flex space, and industrial properties. This position ensures the long-term occupancy of the properties by providing the highest possible level of customer service to tenants and maintaining the appearance of the assigned properties to company standards.

The Property Manager is also responsible for achieving the highest possible net operating income without compromising the quality of the property's appearance or the level of customer service to tenants. This role includes managing tenant relationships, property operations and costs, approved capital expenditures, and the tenant improvement process.

The Property Manager will also support brokers by coordinating access as needed, ensuring all vacancies are show-ready for prospective tenants, and obtaining construction pricing when necessary. Additionally, they will provide guidance and training to administrative and technical staff to ensure all work meets Denholtz standards. The Property Manager will proactively collaborate with other Denholtz team members, report to Asset Management as needed, and successfully complete all assigned projects as directed.

Denholtz Overview:

Specializing in the acquisition, development, and management of multifamily, industrial/flex, and office properties, Denholtz maintains a diversified portfolio of 55 properties totaling roughly $2B in AUM. With a commitment to excellence and a focus on providing outsized investment returns, the firm continues to evolve while adhering to its core values of integrity and forward-thinking leadership.

Duties include but are not limited to the following:

• Property Inspection and Maintenance: Regularly inspect and evaluate all building components, equipment, systems, and grounds to ensure that the appearance and operation of the properties meet Denholtz’s standards. Coordinate routine service, third-party vendors, and emergency response activities as required. Actively participate in the capital planning process.
• Customer Service/Tenant Interface: Manage the move-in and move-out process to Denholtz’s standards and tenant satisfaction. Visit tenants regularly and maintain positive, productive, and professional relationships.
• Work Orders: Fully utilize the work order system to ensure that tenant service calls are addressed promptly and to 100% customer satisfaction.
• Contracts: Negotiate contracts with outside vendors for required services. Ensure timely and appropriate performance of vendor work. Meet Denholtz’s requirements for competitive bidding and insurance. Ensure that the assigned portfolio meets or exceeds internal audit standards.
• Budgets/Financial Control: Develop and manage annual budgets for assigned properties. Ensure operations remain within budget and NOI targets are achieved. Approve payables and review monthly operating reports, providing explanations for variances. Manage accounts receivable and coordinate with the Leasing Administration team to address tenant default situations.
• Tenant Improvements: Manage TI projects as assigned, ensuring compliance with required protocols and providing regular project updates. Coordinate project meetings, monitor schedules and budgets, track job costs, maintain punch lists, and ensure proper project closeout.
• Activity and Status Reports: In collaboration with Accounting, Lease Administration, and Asset Management, provide detailed variance reports and updates on property activity and tenant relations. Complete annual budgets for all assigned properties.
• Risk Management: Lead efforts to minimize risk and exposure. Obtain certificates of insurance and waivers from tenants, vendors, and contractors. Enforce safety guidelines for visitors, tenants, and employees. Communicate emerging risks and propose mitigation strategies in a timely manner.
• Lease Interpretation and Enforcement: Understand, interpret, and manage lease language to ensure compliance with lease terms. Act in the best interest of ownership while maintaining positive tenant relationships and high levels of customer service.
• Market Knowledge and Strategy: Maintain a strong understanding of local market conditions and relevant sub-markets. Provide strategic analysis and recommendations to maximize profitability and reduce risk.
• Asset Management Collaboration: Work closely with Asset Management to provide timely operating data and consolidated reporting as needed for leadership and external partners.

Qualifications / Education / Skills

• Bachelor’s Degree
• 4+ years of commercial property management and tenant improvement experience with demonstrated track record of success.
• Experience managing engineers / techs, third-party vendors, and contractors.
• Well-developed analytical, interpersonal and communication (both written and verbal) skills.
• Self-starter with strong time management, organizational and problem-solving skills.
• Must be able to work in a fast-paced, team-oriented environment with multiple deadlines, and adapt readily to changing priorities.
• Skilled at delivering superior customer service to tenants and clients.
• Computer proficiency with strong knowledge of Outlook, Word, Excel, and the ability to learn new business specific software programs as needed; Yardi experience a plus.
• Ability to effectively present information to top management, public groups and/or business owners, tenant groups.
• Ability to respond effectively to the most sensitive inquiries or complaints in a timely manner.
• Ability to work collaboratively within a diverse team of assertive personalities.
• Valid drivers’ license and personal transportation.
• State real estate license a plus.
• RPA designation a plus.
• Project Management experience a plus: Working knowledge of construction processes and AIA contracts, RFI’s, change orders, invoice processing, drawings, specifications and terminology.
  
  Send Resume to: Kira Doyle kdoyle@denholtz.com and Laura Dinan ldinan@denholtz.com