Tenant Experience Coordinator, CP Group

Key Responsibilities

Tenant Relations & Customer Service 

• Serve as the primary liaison between tenants and the Property Management team. 

• Respond promptly to tenant inquiries and coordinate service requests to ensure issues are resolved efficiently. 

• Conduct regular tenant check-ins and organize annual meetings to gather feedback and strengthen relationships. 

• Maintain and update tenant contact lists, welcome packages, and tenant handbooks. 

• Assist with community outreach programs, tenant recognition initiatives, and wellness partnerships. 

Event Planning & Marketing 

• Plan, coordinate, and execute tenant events, including ideation, budgeting, logistics, and post-event reporting. 

• Create promotional materials such as flyers, newsletters, and social media posts using platforms like Canva and Mailchimp. 

• Manage property communication tools, ensuring updates to the property website, Angus portal, and event calendars. 

• Develop and maintain marketing materials such as the amenity guide, tenant discount program, and newsletters. 

• Track attendance and feedback for all tenant events to measure success and identify opportunities for improvement. 

Administrative & Office Operations 

• Welcome visitors to the management office and address inquiries professionally. 

• Monitor and order office supplies and coordinate repairs of office equipment. 

• Maintain tenant certificates of insurance, contracts, and property documentation for Central FL market 

• Support the Property Manager, General Manager, and Chief Engineer with administrative tasks as needed. 

Accounting & Financial Support 

• Process invoices in Nexus for Research Park properties, ensuring accurate budget coding and timely payments. 

• Track and bill tenant work orders and prepare miscellaneous charge statements. 

• Follow up with tenants regarding unpaid rent or outstanding balances. 

• Assist with financial record-keeping and reporting related to property operations and events. 

Qualifications 

• Bachelor’s degree preferred; High School Diploma required. 

• 1–3 years of experience in property management, marketing, or customer service. 

• Proficiency in Microsoft Office Suite, Excel, PowerPoint, and property management systems such as Angus and Nexus. 

• Experience with social media marketing and tools like Mailchimp and Canva. 

• Strong organizational and time management skills with the ability to multitask. 

• Excellent written and verbal communication skills. 

• A collaborative team player with a proactive, solutions-oriented mindset. 

Core Competencies 

• Customer Focus: Demonstrates empathy, professionalism, and responsiveness to tenant needs. 

• Event Coordination: Creative and detail-oriented in executing tenant engagement initiatives. 

• Operational Efficiency: Maintains accurate records and ensures smooth office functions. 

• Communication: Skilled at clear, professional correspondence across all mediums. 

• Adaptability: Able to balance both administrative and experiential responsibilities effectively. 

Report to: Yahrah Blackman, CP Group, General Manager